Studio Policies
To help keep classes running smoothly and maintain a safe, organized environment for everyone, the following policies apply to all students at Alter Aerial.
1. Class Cancellation
Classes must be canceled at least 6 hours before class to receive the credit back. All cancellations must be made through Vagaro. Direct messages on socials, texts or phone calls to the studio about cancellations will only be considered courtesy and not an official cancellation reflecting in your account.
Late cancellations forfeit the class credit.
2. No-Shows
If you do not attend a booked class:
• Members are charged a $20 no-show fee
• Drop-in students lose the class credit
3. Booking Classes
All students must book their own classes through Vagaro.
Studio staff cannot manually book classes for clients. For help booking, refer to our website alteraerial.com under the HELP menu option. If more assistance is necessary, you can write alteraerial@gmail.com and expect a response within 24-48 hrs.
4. Membership Management
Members are responsible for managing their own memberships through Vagaro.
This includes canceling, pausing, or resuming memberships. For help managing your own account, refer to our website alteraerial.com under the HELP menu option. If more assistance is necessary, you can write alteraerial@gmail.com and expect a response within 24-48 hrs.
5. Package Expiration
Class packages purchased after 3/11/2026 expire 3 months from the purchase date.
Unused classes do not roll over beyond the expiration date.
6. Late Arrival
After 15 minutes, the front door to the studio will be locked for safety reasons. The instructor will be teaching, therefore not answering any non-emergency calls or texts. Your class will be considered missed.
Missed classes due to late arrival follow the cancellation policy.
7. Open Studio
Open studio includes access to pre-rigged apparatus only.
Additional apparatus rigging is not available during open studio. For specialized apparatuses, please book during the weekend where specialized apparatuses are available.
Standard weekday open studio is limited to: silks, spiral, hoop and hammock.
Specialty weekend open studio is open for RYO (rig your own) and specialty apparatuses within the studio.
8. Guests & Spectators
All individuals in the studio must have their own booking at least an hour before joining class.
Friends or spectators who have not booked a spot are not permitted. This is to ensure the comfort and safety of other students in the studio.
9. Instructor Safety Discretion
Instructors may modify or restrict participation in certain skills for safety.
10. No Open Studio Instructing
Open studio is intended for independent practice only. Students may not teach, coach, or instruct other students during open studio sessions. Only approved Alter Aerial instructors are permitted to provide instruction in the studio.
Students are welcome to share space, practice skills independently, and train alongside one another, but structured teaching or skill instruction is not permitted.
11. Studio Etiquette
Students must follow instructor guidance and avoid attempting skills beyond their current level without approval.
12.Communications
Our social media accounts are managed by the Alter Aerial media team and are used for announcements, studio updates, and community content.
For class bookings, account support, or studio-related questions, please use the appropriate channels:
• Book classes through Vagaro
• Email alteraerial@gmail.com
Class scheduling and account assistance are not handled through social media messages.
13. Health & Injury Disclosure
Students must inform instructors of any injuries, medical conditions, or physical limitations before participating.
14. Right to Refuse Service
Alter Aerial reserves the right to refuse service or remove individuals who violate studio policies or create an unsafe environment.
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15. Membership Usage
Memberships provide a set number of classes per billing cycle. Classes included in a membership (after 3/11/2026) must be used within the billing cycle and do not roll over to future months.
Unused classes expire at the end of the billing period. To use all classes, membership must be active.
15. Policy Agreement
By booking a class or purchasing services, students agree to all studio policies. By booking a class or purchasing services, students agree to sign all waivers. No waiver = No class.
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